Need help or have a quick question?

Please review our frequently asked questions. This is the fastest way to solve most problems.

Common questions

What countries do you ship to?

We ship to most countries. You should, however, make yourself familiar with your specific country’s laws and regulations in order to avoid disappointment.

How can I track my order’s progress?

You will receive an email with tracking details when your order has been processed and shipped.

Can I modify or cancel my order?

Yes, please send an e-mail to support@chemyo-sarms.com if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

How can I stay updated with discount coupon codes?

Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes.

Payment

What payment methods do you accept?

We currently only accept Crypto (BTC), Check our BTC Tutorial page.

What currency are prices denominated in?

All prices on our website are shown in USD.

What happens when the timer runs out on a crypto payment?

You can ignore the timer; our crypto processor automatically captures the payment if it arrives within 2-3 hours. Initially, your order status will be set to canceled after 20 minutes, but once the payment is captured, your order status will automatically change to processing (payment received).

I placed an order and have not received an email confirmation.

Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.

Shipping

How long does it take for my order to be delivered?

Once your order is placed and processed, it will ship within 24-48 hours excluding weekends and holidays. If a product is out of stock causing a delay, we will notify you by email when to expect your order to ship. The estimated time of arrival for orders shipped within the US is 2-5 business days. International shipping varies. Please see the shipping and handling page for more information. Please note that once your order has shipped from our facility, we have no control over any type of delays, so we are unable to guarantee the exact time of arrival. Tracking info can take a couple of days to update.

Do you offer FREE SHIPPING?

Yes, we offer free shipping on both US and International orders over $250+

I did not receive my package and tracking has stopped.

Tracking for internationally shipped packages may indeed take 2-3 weeks to update. Local post processing can be slow sometimes. If your package gets lost/seized/damaged, we would happily send a replacement free of charge or issue a refund.

My package is held at customs, does that mean my package has been confiscated?

Customs need time to do their work, it can take a couple of days up to a couple of weeks for customs to complete the process, which is outside of our control. If the package wasn’t cleared at customs, you would receive a letter. We provide a delivery guarantee, so not to worry. If your package gets confiscated, you can request either a refund or for your package to be reshipped free of charge.

What happens if my package is confiscated by customs?

We provide a delivery guarantee, if your package gets confiscated, you can request a refund or for your package to be reshipped free of charge.

Can I get a refund if my product was damaged during shipment?

Yes. Kindly reach out to us with photographic evidence so that we can offer a refund or reship your product.

Do I need to sign for my package?

Our shipping carrier and method does not require a signature.

What courier service do you offer?

We currently use USPS, UPS, and FedEx.

Do you ship to P.O. boxes?

Yes, we do ship to P.O. boxes.

Do you ship to military addresses (APO/FPO)?

Yes, we do. Just make sure that you enter the address in the correct format.

Orders

Do you have a refund and return policy?

We handle refunds and returns on a case-by-case basis, please contact us at support@chemyo-sarms.com so that we can assist you

I didn’t receive an order confirmation e-mail; did you get my order?

You can reach out to us at support@chemyo-sarms.com to confirm if your order has been received.

Can I modify or cancel my order?

Yes, please send an e-mail to support@chemyo-sarms.com within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

How can I track my order’s progress?

You will receive an email with tracking details when your order has been processed and shipped.

The package I received wasn’t my correct order.

Please contact us immediately at support@chemyo-sarms.com. Once your claim is verified, we will ship the correct item(s).

I placed an order and have not received an email confirmation.

Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.

How can I stay updated with discount coupon codes?

Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes.

Do I need to sign for my package?

Most deliveries do not require a signature, however, this is dependent on the shipping carrier and shipping method.

Product

How are your products verified?

All our products undergo blind and independent 3rd party testing by one of the most capable and reputable test centers in the United States. Unlike most other research chemical suppliers, we test all our products for the right chemical structure, purity and concentration of the active ingredients that go into our solutions. Full documentation for each product and batch is available including IR, GC-MS, LC-MS and HLPC. Yes, that’s right, we provide FULL raw 3rd party test data, not just a COA!

Do you have third party lab reports for all your products?

Yes, you can download the test report of all products on the relevant product page. We also batch code all our solutions and powders so you can look at the specific test report that belongs to your product.

Are the products sold here manufactured for human use?

Absolutely not. Everything sold by Chemyo is strictly intended for laboratory research. Please familiarize yourself with our Terms and Conditions.

Will changes in temperature, sunlight or freezing compromise the integrity of my product?

Temporary temperature changes will not affect the integrity of our products. Your products should be stored at room temperature, preferably out of direct sunlight.

Will my product come with a measuring tool?

A complimentary 1ml dropper is automatically added to all orders containing solutions. We do not provide a measuring tool for powders.

How should I store my product?

Your product should be stored at room temperature, preferably not in direct sunlight.

What is the shelf life of my product?

We guarantee 24 months after MFG.